{"id":5405,"date":"2024-07-26T11:14:17","date_gmt":"2024-07-26T11:14:17","guid":{"rendered":"https:\/\/tecksharks.com\/index.php\/2024\/07\/26\/10-examples-of-greetings-which-should-be-added-to-your-canned-responses\/"},"modified":"2024-07-29T17:43:46","modified_gmt":"2024-07-29T17:43:46","slug":"10-examples-of-greetings-which-should-be-added-to-your-canned-responses","status":"publish","type":"post","link":"https:\/\/tecksharks.com\/index.php\/2024\/07\/26\/10-examples-of-greetings-which-should-be-added-to-your-canned-responses\/","title":{"rendered":"10 examples of greetings which should be added to your canned responses"},"content":{"rendered":"

By using canned responses, you can significantly streamline the communication with customers. However, such responses should be used wisely, as otherwise the customer service will lose its personal touch and will seem robotic.<\/p>\n

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Modern customers are fed up with chatbots and seek personalized experiences while interacting with a business. One of the keys to creating a great customer relationship<\/a> is the content you use to communicate with customers. In this blog post, we will talk about the canned responses and will provide 10 examples of greetings that you can add to them to make your communication more customer-focused and friendly. <\/span><\/p>\n

What are predefined answers used for?<\/h2>\n

Canned messages are pre-written answers that are there to assist your employees in addressing customer questions promptly. They can be either ready-made responses which should be just sent with a click to a customer or can contain some useful information such as links that should be inserted to a chat message.<\/p>\n

Though pre-written replies are convenient you should not forget that they are not personalized and when using them too often your chats will look robotic and the quality of your customer service may drop.<\/p>\n

How to use canned responses on live chat?<\/h2>\n

Creating canned responses is very easy. There are several ways agents and live chat managers can create them with Provide Support live chat:<\/p>\n

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  1. Agents can convert chat messages to canned responses while communicating with customers.<\/li>\n
  2. Agents can create canned responses directly from their agent apps.<\/li>\n
  3. Live chat managers can import canned responses from a spreadsheet and make them available to all departments and agents, to specific departments or agents.<\/li>\n
  4. Live chat managers can create canned responses manually in the account Control Panel on three levels: company, department and operator.<\/li>\n<\/ol>\n

    While chatting with customers agents can select ready responses in the right panel on their agent apps. They can also use the following hotkeys to navigate through them, select and send in chat:<\/p>\n\n\n\n\n\n\n
    Ctrl+R<\/td>\nUse this combination to open canned responses window. The focus jumps to the list of canned responses in the sidebar<\/td>\n<\/tr>\n
    Ctrl+Shift+R<\/td>\nWith this keys combonation the focus jumps to the search field in the list of canned responses in the sidebar<\/td>\n<\/tr>\n
    Ctrl+Shift+I<\/td>\nUse this combination to insert selected canned response to the message input field<\/td>\n<\/tr>\n
    Ctrl+Shift+M<\/td>\nUse this combination to send selected canned response to the chat<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    What are the main benefits of using canned responses?<\/h2>\n

    There are many advantages of using predefined responses on live chat. Let me break them down and highlight the main ones.<\/p>\n